Enquiries Administrator

ADHD Careers with ADHD 360

Enquiries Administrator

Full-Time

Our ADHD Careers: About the role

Salary: £25,521 per year, Increasing to £27,040 after successful probation

Shift and Schedule: Monday to Friday 09:00 to 17:00

Location: Nettleham - Lincoln

Benefits:

  • Competitive salary and benefits package
  • Competitive pension scheme
  • Access to ‘blue light’ discount services
  • Free use of our static caravan located in the Peak District providing respite, a chance to ‘take time out’ or just to have a break in a super location!
  • Opportunity to work with a talented and supportive team
  • Support with CPD
  • Casual dress
  • Free onsite parking

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Job Summary:

We are looking for a highly motivated patient-centric individual to join our growing inbound team. The ideal candidate will have excellent communication skills as well as having the ability to manage the administrative tasks associated with this fast-paced and satisfying role.

Essential Duties and Responsibilities:

  • Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat
  • Supporting our existing patients with their queries relating to their current treatment
  • A key metric for this team will be patient satisfaction and the accuracy of the advice given
  • Liaising with the clinical team to help with patient enquiries
  • To be able to work to a daily structure whilst also adaptable to change
  • Being part of a vibrant team that puts the patient at the core of everything you do
  • Be a part of the team that delivers the ADHD360 culture
  • Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360

Qualifications and Experience:

  • Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
  • Positive outlook and an ability to work well under pressure in a fast-paced environment
  • Strong telephone capabilities to be compassionate and yet still task focused
  • An ability to work on own initiative yet be a key part of a successful team
  • Be a natural problem solver
  • Positive outlook and an ability to work well under pressure

Competencies:

  • Integrity
  • Dependability
  • Attention to detail
  • Confident
  • Team player
  • Resilience
ADHD 360 Core Values

The ADHD 360 culture and workplace

ADHD 360 Culture and Workplace

At ADHD 360 we pride ourselves on having a flat ADHD Careers culture where everyone has a voice no matter what position they hold in our business.

1. The acceptance of help: There are no prima donnas at ADHD 360

2. Respect and Protection of each other: We all work as a team striving for the same end goal; to offer the best and be the best

3. Encouragement: We have a lot of fun at work, and we encourage each other

4. We don’t do blame: We all stand by each other, when mistakes are made we look for the learning and move forward

5. HONK: This comes from a lesson from Saatchi and Saatchi, Why geese fly in their V formation. If someone needs help they’ll HONK, it’s what you’ll hear in our office. We’re never frightened to say I need help.

Are you interested in joining the ADHD Family?

We are always on the lookout for talented and dedicated professionals who are passionate about their work and eager to make a difference.

If you're interested in joining our team, we'd love to hear from you and discuss the opportunities!