DNA Fulfilment & Prescriptions Co-ordinator

Full-Time

Our ADHD Careers: About the role

Salary: Up to £27,000 a year

Shift and Schedule: Monday to Friday

Location: Brunel House, Deepdale Enterprise Park, Lincoln, LN2 2LL

Benefits:

Annual leave
Company pension
Private medical insurance
Work from home

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Job Summary:

As DNA Fulfilment & prescriptions Co-ordinator, you will play a crucial role in ensuring the attendance of our daily fulfilment objectives. You will manage the DNA of assessment to ensure this is meeting targets. You will assist with the onboarding process for new clinicians and will directly support the Contracts and Fulfilment Co-ordinators.

Essential Duties and Responsibilities:

Ensuring low DNA rates by contacting the patients prior to assessment
Managing the rebooking of previous DNA’d assessments
Assisting with the onboarding of new clinicians by booking shadowing and supervision
Obtain CD PIN reference from RW for each Clinician by providing the relevant forms
CD PIN obtaining and returns process when needed
CD PIN forwarding to PCSE
Chasing of the CD PIN form weekly, to ensure the second reference has been obtained and the CD PIN has been forwarded swiftly to relevant clinician.
PCSE confirm when clinician added to 360 – Personalised pads ordering.
Ordering or replacement pads when needed by clinicians
Logging of all prescriptions (via Chrysalis process) currently ordered monthly or as requested
Posting of all prescriptions using agreed process via UPS contract
Helping support the fulfilment team and covering annual leave and sickness
Assisting in the pod inbox (Outlook and Zendesk)

Qualifications and Experience:

Customer service: 1 year (preferred)
Competent and confident with computers but not limited to MS Office, Outlook, Word and Excel
Organisation skills and an ability to manage own workload
An ability to work on own initiative yet be a key part of a team
Be a natural problem solver
Able to adapt to change role depending on business requirements
Comfortable with repetitive tasks
Confident on the phones
Positive outlook and an ability to work well under pressure
A desire to succeed within a KPI focused environment working to realistic commercial objectives around patient retention levels is essential as is the ability to work autonomously if required

Competencies:

Integrity
Dependability
Strong verbal and written communication skills
Confident (on phones)
Team player
Resilience

Additional Info:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.

DNA Fulfilment & Prescriptions Co-ordinator