P/T Secretarial Administrator

Company Description:

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives – we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Job Summary:

Minimum of 16 hours per week - hours available - 8.00am -12.00pm , 1.00pm - 5.00pm or 3.00pm -7.00pm all available Mon to Sat

Please be advised the Induction week is onsite 9am- 5pm (Mon- Fri) followed by shadowing onsite - thereafter the role is remote, however you would be expected to be onsite a minimum of 1 day per month.

Job Summary:

We are seeking a dedicated and organised Secretary to support both patients and clinicians here at ADHD360. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage various administrative tasks while providing excellent customer service to both patients and healthcare providers. This role plays a key part in ensuring smooth operations, helping to coordinate appointments, manage patient records, and assist with general office functions.

Essential Duties and Responsibilities:

Write letters to GPs and other medical professionals to a high standard, ensuring that they are accurate, informative, and professional.
Manage the electronic filing of documents and email correspondence.
Provide administrative support to the team as needed.
Answer incoming phone calls, take messages, and relay information between patients and staff.
Assist clinicians with administrative tasks, such as managing office supplies, preparing documents, and coordinating patient follow-ups and appointments.
Write letters to GPs and other medical professionals to a high standard, ensuring that they are accurate, informative, and professional.
Be a part of the team that delivers the ADHD360 culture

Qualifications and Experience:

Excellent writing skills
Ability to produce high-quality, well structured letters to medical professionals.
Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
Excellent organisation skills and an ability to manage own workload in a timely manner
An ability to work on own initiative yet be a key part of a team
Be a natural problem solver
Positive outlook and an ability to work well under pressure

Competencies:

Integrity
Dependability
Attention to detail
Confident
Team player
Resilience

Minimum of 16 hours per week - hours available - 0800am -1200pm , 1.00pm - 5.00pm or 3.00pm -7.00pm all available Mon to Sat

Safeguarding Responsibilities:

ADHD360 is committed to safeguarding and promoting the welfare of children, young people, and adults. Safeguarding is everyone's responsibility, and all employees are required to act in such a way that always safeguards the health and wellbeing of children, young people, and adults that you may come into contact with during your work. To fulfil these duties, you will be required to participate and attend appropriate mandatory training to recognise the signs and symptoms of abuse and how to respond to these signs and symptoms. All employees are required to adhere to local and national safeguarding policies and guidance. All employees must also ensure that they understand and act in accordance with this clause. If you do not understand exactly how this relates to you personally, then you must ensure that you seek clarification from your line manager or refer to the company Safeguarding policy. Equally, all managers have a responsibility to ensure that their team understand their individual responsibilities regarding the safeguarding of children, young people and adults.