Reallocation Secretary

ADHD Careers with ADHD 360

Reallocation Secretary

Full-Time

Our ADHD Careers: About the role

Salary: £27,851.20

Location: Nettleham

Benefits:

  • Enhanced Holidays (5 Weeks) plus extra day for birthday
  • Paid 30 minute lunch
  • Employers' pension contribution above minimum
  • EV Car Scheme
  • Blue light card
  • Use of static home (near Alton Towers)

Full job description:

Do you want to make a difference?

Are you ready for a new challenge?

Can you work in a team that's supporting world class healthcare for people with ADHD?

If you have answered YES to these questions, we have a great opportunity for you!

Company Description:

Want to be part of a healthcare revolution? ADHD 360 isn't just changing lives – we're transforming the entire narrative around neurodiversity. As the UK's leading ADHD diagnosis and treatment provider, recently crowned Medical Service of the Year 2024/25, we're on a mission to make neurodiversity something to celebrate, not hide.

Job Summary:

You will be expected to be highly organised and detail-oriented. You will be accountable for navigating clinical capacity and reporting on it daily. In this role, you will deliver excellent customer service by assisting patients with appointment bookings and managing the associated administrative tasks. The ideal candidate will be proactive, efficient, and have strong communication skills to support both patients and clinicians effectively.

Essential Duties and Responsibilities:

  • Write emails to patients to a high standard, ensuring that they are accurate, informative, and professional.
  • Manage the electronic filing of documents and email correspondence.
  • Provide administrative support to the clinicians and patients as needed to maintain smooth operations.
  • Actively contribute to and promote the ADHD 360 culture within the team.
  • Monitor and manage clinical capacity for your pod, reporting findings to leadership on a daily basis
  • Schedule patient appointments in alignment with the reported data and clinical capacity.

Qualifications and Experience:

  • Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel.
  • Organisation skills and an ability to manage own workload in a timely manner.
  • Excellent telephone skills to handle calls with a variety of unknown subject matters, while maintaining a compassionate yet task-focused approach, even under pressure.
  • An ability to work on own initiative yet be a key part of a team.
  • Be a natural problem solver.
  • Positive outlook and an ability to work well under pressure.
  • Excellent writing skills and phone manner
  • Being flexible to ‘go the extra mile’ when a patient in need requires that ‘little bit extra’.

Competencies:

  • Integrity
  • Dependability
  • Attention to detail
  • Confident
  • Team player
  • Resilience
ADHD 360 Core Values

The ADHD 360 culture and workplace

ADHD 360 Culture and Workplace

At ADHD 360 we pride ourselves on having a flat ADHD Careers culture where everyone has a voice no matter what position they hold in our business.

1. The acceptance of help: There are no prima donnas at ADHD 360

2. Respect and Protection of each other: We all work as a team striving for the same end goal; to offer the best and be the best

3. Encouragement: We have a lot of fun at work, and we encourage each other

4. We don’t do blame: We all stand by each other, when mistakes are made we look for the learning and move forward

5. HONK: This comes from a lesson from Saatchi and Saatchi, Why geese fly in their V formation. If someone needs help they’ll HONK, it’s what you’ll hear in our office. We’re never frightened to say I need help.

Are you interested in joining the ADHD Family?

We are always on the lookout for talented and dedicated professionals who are passionate about their work and eager to make a difference.

If you're interested in joining our team, we'd love to hear from you and discuss the opportunities!